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© Mary C. Fines, 2000-2009
All rights reserved.
Custom graphics are the property of Mary C. Fines and may not be used without permission.

Last modified: July 30, 2009

Frequently Asked Questions:

How do I go about getting a WebNanny designed website?
What are site graphics?
How do you create the graphics?
What are "mouseover" buttons?
What is a "page?"
How do you know how many pages to make?
How do I send you the materials for my website?
What is download time?
What about links and bookmarks?
How does my website get on the web?
What is a web host?
What about counters, forms, guestbooks, etc. ?
How and when do I pay for my website?
What about maintenance of my website?

Download Glossary of Internet Terms

How do I go about getting a WebNanny designed website?

E-mail me and we'll talk. Tell me about what you have in mind, what you envision your website looking like, what you want to accomplish with your site, what special features you might want. Next I'll make some sample site graphics and page layout for you to look at. Once we have tweaked the layout to your satisfaction we can start building the pages (html files).
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What are site graphics?

Graphics are image files that we use to give your website an attractive appearance. The background of this page (the blue border and white area) are generated from a graphic image (picture) that I created on the computer. The "Webnanny" banner at the top of the page, the little blue arrows and balls used as bullets, and the blue horizontal bar are all images.
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How do you create the graphics?

I will make your custom graphics using various software programs. We will discuss color and textures and themes until I get an idea for the sort of thing you would like. Backgrounds and logo banners can be developed from many different sources and with many different techniques and effects. If you already have artwork we can use that. A favorite photograph might also serve as a source of inspiration. If you look at the sites I have already designed you will see graphics based on photos, herd signs, names, and logos.
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What are "mouseover" buttons?

"Mouseovers" are those interactive effects you see on webpages when you pass your mouse cursor over a graphic and the image changes somehow.
An example . . . 
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What is a "page?"

A page on a website is not quite the same thing as a page in a book or a page in a word processing document such as MS Word. Those pages have a finite length according to the size of the paper they are printed on. Web pages open in a browser window and can be any length. What you are looking at right now on your monitor is one web page. It has a unique address (URL): http://webnanny.net/faq.html. There are other pages on this website, of varying length, that you can reach by clicking on the links at the bottom of the page.
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How do you know how many pages to make?

The number of pages and what we put on them depend on several factors. We look at how the material you want to present can be logically subdivided into segments, like arranging a book into chapters. An important consideration is download time - we don't want to put so much on a page that the user will get tired of waiting for it to download and click off to someone else's website. Finally, we want to organize these pages and the links that connect them so that it is easy for the user to find his way (navigate) through the sections of your website.
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How do I send you the materials for my website?

E-mail: you may e-mail me both images and documents as attachments (preferred). I can open MS Word and Word Perfect documents or you can put text in Notepad files or the message of your email. I can handle almost any standard image format. Because I work on a PC I cannot open MAC-specific files. If your material is digital but sending it by email is difficult, you can burn a CD and send it by postal mail.

Postal mail: I prefer to scan hardcopy photographs and artwork myself so I can have high resolution bitmaps of the originals on file. If you choose to mail your photos I will scan them and return them. You may also mail printed text if you do not have a computer. Printed herd brochures are an excellent guide to site development for dairy goat herds (or other animals). Other printed advertising material you have will be useful.
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What is download time?

Download time is the amount of time it takes for the entire web page to appear on your monitor after you click on its URL. Some factors we can't control, such as the user's modem speed. The thing we can control is the size of our pages, not size in terms of width or height, like a page in a book, but in terms of kilobytes, how much information we have on the page. Text doesn't take up any space at all, relatively speaking. What makes a page slow to load is a lot of images. We minimize this by using compressed image formats like .jpeg, and organizing our pages so there aren't too many image files to download with any one page. If, for instance, you wanted a website to showcase the photos you took on your cruise, putting them all on one page would just be too much. Better to divide them among a number of pages, e.g., setting sail, dining, ports of call, shipboard entertainment - you get the idea.
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What about links and bookmarks?

Links (more properly called hyperlinks) are those spots on a web page where we click our mouse to be whisked off to another page, on the same site or around the world. The pages of your website will have links to the other pages on the site, using both images (link buttons) and textual links (see the bottom of this page). In addition, where appropriate, I will install links to cross-reference items within your site. For instance, on a herd brochure site, any place a doe's name appears, it will be linked to her individual page so that the user can access information about her. We can also add as many links as you wish to other sites. If you have a website featuring your hobby, you might want to provide the user with links to related sites on the same subject. If you have a lot of links, webrings, etc., then you should consider a separate page for them.

Links may also target a particular spot on a page. This page is an example. The questions at the top of the page are linked to targets (bookmarks) further down the page where the answers are found.
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How does my website get on the web?

The files I create for your website must be loaded onto a host site. I can do this for you using a process called FTP (File Transfer Protocol) or I can e-mail the files to you and you can do it yourself.
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What is a web host?

A web host is a service that provides space for your website and a variety of services that make your website function the way you want it to. You may already have homepage space through the ISP (Internet Service Provider) that provides your dial-up and e-mail service. If you want features like your own domain name or some specialized server-side services, then you need to find a web host that provides these things. Linda Campbell's Khimaira Webhosting Solutions is offering a full range of services at very competitive prices.

Special Offer: $15 discount on Website Design to most Customers of Khimaira Webhosting Solutions. I am now a reseller for Khimaira hosting packages (Basic, Gold & Platinum) so I can handle it all for you and bill you myself.

Not all webhosts are created equal. There are some very cheap ones out there but they may not offer all the features you need on your website, or offer features and services that will keep your development and maintenance costs to a minimum. There may be extra costs involved if I have to deal with a webhost with low quality control panel software, inadequate tech support, etc. This is another reason I recommend Khimaira Webhosting Solutions.
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What about counters, forms, guestbooks, etc. ?

Counters, forms, guestbooks, shopping carts, and many more things, are features that require action to be taken on the server (either your host's or another server). Depending on the services provided by your host, these features can be made available, sometimes for an extra fee.
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How and when do I pay for my website?

The fee for the graphic set falls due only after you have approved the graphics for your website. After that I will bill for the construction of the pages on the first of every month. You will receive itemized statements.
Fees for annual services such as hosting on WebNanny.net are billed in January of each year.
I accept personal checks or money orders. At this time I do not accept credit cards or PayPal payments.
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What about maintenance of my website?

If you do not wish to maintain your site yourself, then I can provide maintenance at an hourly rate. Most small edits, such as changing a picture or text, I can usually complete within 24 hours, depending on how busy I am. Customers who prefer to send me annual full-site updates can expect the work to take longer. You can economize on your maintenance costs by being very specific about what you want done, telling me the exact pages where you want the changes made and sending me the exact wording you want.
New pages or photos added to your site will be billed as new work, but if changes need to be made to the navigation of the site to accommodate the new pages (new links added to other pages), then the hourly fee may be charged for that.
Your website will be formatted so that I can edit your pages for you in the shortest possible time. If you edit your own pages you should be aware that you may inadvertently make formatting changes that will increase the time and cost of any work you may later request from me.
I do not provide training in website maintenance. I can suggest software that you may need and refer you to tutorials on the web.
Tips for reducing your maintenance charges.
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