PLEASE NOTE:  To access the secure areas of our website, your browser must support 128-bit encryption (also called domestic-grade, U.S.-grade, high, or strong encryption) and Secure Sockets Layer (SSL) version 2.0 protocol.

Microsoft has reported intermittent Internet Explorer browser issues with using secure pages, such as online credit card submissions. To obtain a patch from Microsoft, Go Here. If you have not updated your browser, sometimes you can use your "back" arrow and hit submit again. If you are unable to complete your order, please contact us.

Other PC Issues

You should have "cookies" enabled.  If you are unable to complete your credit card processing, please let us know and we will call you to obtain your credit card information.

If your cart is empty in error, we have seen this occur when your PC's system resources are used up by other applications or have been lost due to memory leaks. To resolve the problem, either shut down any other applications you may be running and/or reboot your PC. Also be sure that JavaScript & cookies are enabled in your browser. Our shopping cart uses JavaScript & cookies and will not work without them enabled, particularly if you are behind a corporate firewall. Also, if you have a popup blocker program running, that can also interfere with the shopping cart. If this does not resolve your problem, please let us know so we can assist you in placing your order.

AOL Secure Site Issues

AOL has a known difficulty loading and processing some secure Internet pages. Over the years, AOL has released approximately 10 different versions of their software, with three different browsers running on two major platforms. (Mac & Windows.) Some versions of AOL's software, particularly AOL 2.0 for Mac, and 16 bit Windows versions of AOL 3.0 and below do not allow SSL encryption, which scrambles your data for online security. If you are using Explorer in conjunction with AOL and cannot access our secure pages, such as the shopping cart payment pages, please try the following.

1. Make sure you have the latest version of AOL software installed.
2. Make your AOL network connection as usual and then use Microsoft Explorer as a stand-alone browser, rather than the integrated AOL browser. Similar methods may work with other Internet Service Providers (ISPs) who offer their own integrated browsers, such as CompuServe.
3. Use Netscape as a stand-alone browser. It's available for free download here.

Internet Explorer SSL Settings

If you are using Internet Explorer as a stand-alone browser and have difficulty you may need to modify your browser's Secure Sockets Layer (SSL) settings. It's a very easy process and takes just a minute.

You need to have SSL 3.0 enabled and TLS 1.0 disabled. TLS stands for Transport Layer Security, and is a new security protocol being developed to supersede Secure Sockets Layer (SSL) which is the standard means for encrypting information transmitted across the internet. Our website uses SSL to protect secure areas of the website, but does not currently support TLS. This means that if the "Use TLS 1.0" option is enabled, secure pages will not be displayed.

Internet Explorer 3.02

1.Click on "View" in your browser's menu bar, then choose "Options" from the drop-down menu.
2.Click on the "Advanced" tab (near the top right corner of the Options screen).
3.Click on the "Cryptography Settings" button (near the bottom right corner of the Options screen).
4.Select "Allow SSL3 (secure) connections."
5.Un-select "TSL 1.0".
6.Click on the "OK" button, then restart your browser by closing it and then opening it again.
7. If you still receive an error message, be sure to refresh the screen. (Explorer automatically caches secure pages, so even if you change the settings it will still show the old error message until you refresh.)


Internet Explorer 4.01
1.Click on "View" in your browser's menu bar, then choose "Options" from the drop-down menu.
2.Click on the "Advanced" tab (near the top right corner of the Options screen).
3.Scroll down to Security (which is located half way down on the "Advanced" screen).
4.Select "SSL 3.0".
5.Un-select "TSL 1.0".
6.Click on the "Apply" button and then the "OK" button, then restart your browser by closing it and then opening it again.
7. If you still receive an error message, be sure to refresh the screen. (Explorer automatically caches secure pages, so even if you change the settings it will still show the old error message until you refresh.)


Internet Explorer 5.0
1.Click on "Tools" in your browser's menubar, then choose "Internet Options" from the drop-down menu.
2.Click on the "Advanced" tab (near the top right corner of the Options screen).
3.Scroll down to Security (which is located half way down on the "Advanced" screen).
4.Select "SSL 3.0".
5.Un-select the "TSL 1.0".
6.Click on the "Apply" button and then the "OK" button, then restart your browser by closing it and then opening it again.
7. If you still receive an error message, be sure to refresh the screen. (Explorer automatically caches secure pages, so even if you change the settings it will still show the old error message until you refresh.)


Additional Solutions
If continue to have problems, please try the following.
1. Temporarily disable "Profile Assistant" from your browser's preference settings. This is supposed to be a convenience in helping you fill out online forms, but can interfere with accessing secure pages.
2. Use Netscape as a stand-alone browser. It's available for free download here.
3. There are known issues with the default installed version of Internet Explorer 5.0/5.5 with 56 bit (or lower) encryption and Windows 2000 that may cause secure pages not to display. If you are encountering these problems an upgrade is available from Microsoft here.

Compiled by Linda Campbell of Khimaira Webhosting Solutions